Damariscotta Hardware
Rental and Repair Shop Department Head
Full Time • Damariscotta Hardware
Responsive recruiter
Replies within 24 hours
Benefits:
- Locally owned and operated
- HSA Account
- Employee discounts
- 401(k) matching
- Company parties
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
Job Summary:
The Rentals Department Head oversees equipment rental, repair shop, and Stihl sales operations.
The Rentals Department Head oversees equipment rental, repair shop, and Stihl sales operations.
Responsibilities:
- Provide excellent customer service with rentals, repairs, and Stihl products. Educate customers on safe use of all rental equipment.
- Supervise rentals department employees, including training, assigning tasks, holding employees accountable for department protocols and procedures, and collaborating on interviewing, hiring, and reviewing rentals employees.
- Immediately respond to and resolve customer complaints.
- Order, receive and stock Stihl products. Maintain inventory of Stihl and other department products including cycle counting.
- Coordinate sales promotions, marketing, and special events.
- Merchandise and maintain department in a manner that fosters growth of the department.
- Organize and maintain repair shop and backstock of inventory.
- Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
- Respond to emails and phone communication in a timely and professional manner.
- Keep accurate records of all rental equipment including repair logs, manuals, registration, etc.
- Ensure that all equipment is well-maintained, registered, and inspected as appropriate.
- Respond to emergency rental phone calls during off hours on a rotating basis.
Qualifications:
- Outstanding customer service skills and a professional attitude.
- Strong computer skills including ability to become highly proficient with filling and placing online orders, and using email, inventory management, rentals reservations, point-of-sale and project management software.
- Excellent communication skills, both written and verbal.
- Committed to continually learning and pursuing training and development opportunities.
- Ability to supervise other employees and understand the fundamentals of leadership.
- Strong knowledge of rentals equipment, small engine repair, and Stihl products.
- Motivated, organized, self-starter who is able to think independently and solve problems with a positive attitude.
- Knowledge of effective sales methods and techniques.
- Able to work a flexible schedule, including weekends.
- Understanding and ability to operate equipment such as track loader, excavator, etc.
- Clean driver’s license and ability to drive trailered equipment.
Compensation: $20.00 - $23.00 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.
(if you already have a resume on Indeed)
Or apply here.
Career Advancement Opportunities
Full-time and Part-time work
Locally owned and operated
Employee discounts